Customer Care Packages Pricing

Plus

For your internal team's backup support and advice in managing your platform

Includes

Multichannel Platform
Support
Guaranteed
Response/Resolution
4/hrs a month w/ a
Designated Account Manager

Premier

For the team looking for dedicated guidance and advocacy

Includes

Multichannel Platform
Support
Higher Priority Response/Resolution
8/hrs a month w/ a
Designated Account Manager

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes

Multichannel Platform
Support
Highest Priority Response/Resolution
25/hrs a month w/ a
Designated Account Manager

Multichannel Platform
Support

Guaranteed
Response/Resolution

Higher Priority

Highest Priority

24/7 availability for any case response

Professional
Services

2/hrs per month

4/hrs per month

15/hrs per month

8AM-4PM Resolution
Business Hours

Designated Account
Manager

4/hrs per month

8/hrs per month

25/hrs per month

Account Management
Engagement

Professional Services
On-Demand

Lower Hourly Rate

Lowest Hourly Rate

Business Review

Yearly

Bi-Annually

Quarterly

Plus

For your internal team's backup support and advice in managing your platform

Includes

Multichannel Platform
Support
Guaranteed
Response/Resolution
4/hrs a month w/ a
Designated Account Manager

Get Started

Premier

For the team looking fordedicated guidance andadvocacy

Includes

Multichannel Platform
Support
Higher Priority Response/Resolution
8/hrs a month w/ a
Designated Account Manager

Get Started

Enterprise

For the team of 100+ agents and ensuring your platform achieves business objectives

Includes

Multichannel Platform
Support
Highest Priority Response/Resolution
12/hrs a month w/ a
Designated Account Manager

Get Started